FAQ

1. Question: What do I do if I have questions about a trip?  
  Answer: If you have questions about your trip booking, we are happy to help. Even during your trip you are not alone: our travel experts are available to advise and assist you. We look forward to your message!  
  E‑mail: [e-mail]  
  Phone (Mon–Fri 9:00–17:00): 05204 / 986 93 90  
  Detailed information about our trips can also be found in the individual trip description.

2. Question: Can I buy a voucher from you?  
  Answer: Of course—you can purchase a travel voucher from us. These vouchers are for the amount you choose and are not tied to a specific trip. Feel free to visit our shop: https://shop.x.travel

3. Question: Do you offer beach holidays?  
  Answer: Not in the classic sense. We specialize in extraordinary experiences worldwide. Our focus is usually not on swimming and lounging on the beach, but on unusual activities, impressive places, sights, natural phenomena, and moments that are unique and unforgettable. Depending on the trip, you can of course combine these experiences with swimming and relaxing.

4. Question: Are your trips suitable for people with reduced mobility?  
  Answer: Most of our trips include active experiences that require mobility from our guests. For this reason, we indicate that our trips are generally not suitable for people with reduced mobility. If you are looking for trips suitable for people with limited mobility, we recommend the tour operator RUNA REISEN: https://www.runa-reisen.de/

Fragen zur Buchung (Questions about booking)
5. Question: How do I redeem my voucher for my booking?  
  Answer: Please enter your voucher code directly during the booking process into the designated field. Your trip price will be adjusted immediately, or the voucher will be registered as the payment method. Please pay attention to the voucher conditions (e.g., validity period, restrictions, etc.).

6. Question: How much luggage can I travel with?  
  Answer: The included luggage allowance for your trip is listed in the respective trip description. If the included allowance is not enough, you can add extra luggage through our service team. Your booking confirmation will state whether and how much checked baggage is included in your booking. Hand luggage allowances depend on your booked airline and ticket class. On your airline’s website you will find the rules for hand luggage (number, dimensions and weight). Please note that your airline may charge extra fees if your luggage does not comply. The airline also has the right to check in unacceptable luggage for a fee or refuse it. Please check before travel (for example during online check‑in) what the specific hand luggage rules are for your trip and remember that airline rules can change at any time.

7. Question: What happens after I have booked a trip?  
  Answer: You will receive an immediate booking receipt and a summary of your trip with all key information by e‑mail within a few minutes. Our travel experts will simultaneously check all components of your trip to ensure we make the most of it. Afterwards we will send you your final booking confirmation with invoice. There you can see payment due dates for deposit and final payment. About two weeks before departure you will receive your travel documents with full details on flights, accommodation, pick‑up times and booked experiences. For last‑minute bookings this timeframe may vary.

8. Question: How is my booking protected?  
  Answer: Your x trip is usually a package holiday. That means you don’t have to worry about anything—the responsibility and organization of your trip is handled by our travel experts. If you have questions or problems, there is a contact person for all parts of your trip, either an authorized partner on site or our emergency service. The R+V insurance secures your travel price against payment defaults and protects the money you transfer to us. You will receive proof of this protection (the security certificate) with your booking confirmation. Another advantage of our package trips: if there are travel warnings or we cancel your trip, you will get previously made payments returned quickly and easily. Claims for damages when booking through a German tour operator also fall under German law.

9. Question: What services are not included?  
  Answer: Experiences that are not marked “included” can be booked as optional extras. They are not part of the initially displayed trip price and can be added to your trip. You can also customize your trip (for example by choosing a different flight or accommodation). We are still expanding features step by step. On each trip’s detail page you will find information about included and not included services. If something is missing or you have special requests, please contact us before booking by phone, e‑mail or chat. A travel expert may call you after receiving your booking to make sure you get the best possible experience.

10. Question: Can I book a trip if my place of residence is not in Germany?  
   Answer: Yes, you can book our trips from anywhere in the world. However, the departure airports for the trips are currently limited to Germany and neighboring countries.

11. Question: Do I need travel insurance?  
   Answer: Illness shortly before departure, emergencies during the trip, or baggage loss—unpredictable events that cannot be 100% excluded. To enjoy your trip worry‑free, we recommend taking out travel insurance. Our partner Allianz Travel offers tailored products so you are covered in case of emergency. It is best to book the appropriate insurance directly with us: https://t1p.de/x. If you have questions, our travel experts will be happy to advise you by phone and help you choose the right coverage.

12. Question: Where can I do my online check‑in?  
   Answer: You can perform your online check‑in directly on the website of your airline. For mixed flights, check‑in is done on the website of the airline listed in your confirmation for online check‑in. Please note that online check‑in is usually possible from 24 hours before departure. Online check‑in is generally not mandatory, but some airlines charge a penalty if you check in only at the airport. The page also provides an overview of check‑in pages for many airlines (examples below).

   Airline check‑in pages listed on the site (examples):
   - Aer Lingus: https://www.aerlingus.com/html/en-DE/home.html  
   - Air France: https://wwws.airfrance.de/check-in  
   - American Airlines: https://www.aa.com/reservation/findReservationAccess.do  
   - Austrian Airlines: https://www.austrian.com/de/de/online-check-in  
   - Azores Airlines: https://www.azoresairlines.pt/en  
   - Condor: https://www.condor.com/tcibe/de/mybooking/login  
   - Delta Air Lines: https://de.delta.com/eu/de  
   - Discover Airlines: https://www.discover-airlines.com/de/check-in/  
   - EasyJet Europe: https://www.easyjet.com/de%3Faccntmdl=2  
   - Ethiopian Airlines: https://www.ethiopianairlines.com/de/de/buchen/ethiopian-fl%C3%BCge/ein-checken  
   - Eurowings: https://www.eurowings.com/de/meine-reise/checkin.html  
   - Finnair: https://www.finnair.com/de-de/check-in  
   - Icelandair: https://www.icelandair.com/de-de/  
   - KLM: https://www.klm.de/check-in  
   - Lufthansa: https://www.lufthansa.com/de/de/online-check-in  
   - Norwegian Air Shuttle: https://www.norwegian.com/de/ipr/CheckIn%23/auth/lookup%3FreturnState=checkin.gotoresdetails  
   - Pegasus: https://www.flypgs.com/de/nutzliche-infos/fluginformation/check-in  
   - Play: https://www.flyplay.com/de-de/manage-bookings  
   - Ryanair: https://www.ryanair.com/de/de/lp/check-in  
   - Scandinavian Airlines: https://www.flysas.com/de-de/checkin/  
   - Smartwings: https://checkin.si.amadeus.net/static/PRD/QS/%23/identification  
   - SunExpress: https://www.sunexpress.com/de/online-check-in/  
   - Swiss International Air Lines: https://www.swiss.com/de/de/fly/check-in/online-check-in  
   - TAP Air Portugal: https://www.flytap.com/de-de/  
   - Transavia: https://www.transavia.com/de-DE/mein-transavia/einchecken/einloggen/  
   - TUI fly: https://www.tui.com/flug/webcheckin/%3Fcontentid=tfm_home_x3_webcheckin  
   - Turkish Airlines: https://www.turkishairlines.com/de-de/flights/manage-booking/index.html  
   - United Airlines: https://www.united.com/de/de/checkin  
   - Volotea: https://www.volotea.com/de/ihre-buchung/check-in-online/  
   - Vueling: https://tickets.vueling.com/checkin%3Fc=de-DE  
   - Widerøe: https://www.wideroe.no/en/check-in-trip%23/check-in  
   - Wizz Air: https://wizzair.com/de-de

Fragen zum Alleinreisen (Questions about traveling alone)
13. Question: As a solo traveler can I add another person to my booking later?  
   Answer: Of course. You can expand your booking later. Contact us as soon as your travel companion is confirmed and we will take care of updating your booking (subject to availability).

14. Question: Can I book as a solo traveler?  
   Answer: Absolutely—you can book our experience trips alone and will be in great company. Some of our guests travel solo and enjoy configuring their trip exactly to their own preferences.

15. Question: How do I book as a solo traveler?  
   Answer: It’s easy. Click the “Customize and book trip” button. First choose your departure airport and preferred travel date, then click “continue” and select your flight with suitable times. Click “continue” again to reach the accommodation section and choose your desired accommodation and occupancy (single room). Don’t worry—you cannot accidentally complete a booking. Some trips (especially guided tours) are currently pre‑configured and that option may not yet be available. In that case, please tell us your wishes via this form and we will calculate a price for a solo traveler: https://x.travel/de/offer-form/

16. Question: Will I get my own room as a solo traveler?  
   Answer: Yes—your room is exclusively yours and does not have to be shared with another guest. We do not offer “half double rooms.”

Fragen zu Zahlungen (Questions about payments)
17. Question: How do I pay?  
   Answer: We currently offer payment by bank transfer or credit card. Invoice: after booking you will receive our invoice and transfer deposit and final payment on time. Credit card: we will charge your deposit and final payment on time so you don’t have to worry about it.

18. Question: Who do I pay my trip price to?  
   Answer: The trip price is paid directly to us as your tour operator or by credit card. Payment due dates are provided with the booking confirmation.

Fragen zu Servicegebühren (Questions about service fees)
19. Question: Can I change the name of a participant after booking?  
   Answer: Send us an e‑mail with your name change request. We will check the details and send you an offer for the change. If you agree, we will make the change and send you an updated invoice. A processing fee of €55 per transaction applies, in addition to any provider fees.

20. Question: How can I cancel or change a booked experience—and what does it cost?  
   Answer: Send us a short e‑mail if you want to change or cancel an experience.  
   - Cancellations of individual experiences are possible up to 7 days before the date. We review the provider’s cancellation fees, which we will charge after prior consultation with you plus a service fee of €30.  
   - If you want to swap an experience, your original experience will be cancelled (possibly incurring provider cancellation costs and a €30 service fee) and the new experience will be booked at the regular price.  
   - Adding experiences afterwards is free of charge—no service fee applies.  
   Please note: If you cancel an inclusive experience, it is non‑refundable.

21. Question: Can I add extras such as baggage or seats afterwards?  
   Answer: If you wish, we will arrange extras like additional baggage or seat bookings for you depending on availability. Send us a short e‑mail with your request and we will take care of it and send you an updated invoice. A processing fee of €30 per transaction applies in addition to the airline’s costs. You may also book extras directly with the airline at any time. All necessary info can be found in your booking confirmation—simply log in to the airline website with your booking code.

22. Question: Can I rebook my entire trip—and what does it cost?  
   Answer: Yes, a complete rebooking is possible. We will check rebooking costs with all service providers (e.g., flight, hotel, transfers) and prepare an offer for you. In addition to providers’ rebooking fees, we charge a processing fee of €150 per transaction.

23. Question: Can I cancel individual participants from the booking?  
   Answer: Since your booking is a package, cancelling individual participants is unfortunately not possible. You have two options:  
   - You can cancel the entire trip in accordance with our terms and conditions.  
   - Or you can leave the place unused if a person cannot travel.  
   If someone else should take the cancelled person’s place, that is possible via a name change or participant exchange—see “Name change.” A service fee applies.